We do not share your personal information with anyone or give out your information to any third party marketing companies. Our site is secure to hold and save your personal information. We offer further materials to update you about upcoming products and events. If at any time you receive marketing materials from us, and wish to discontinue, please contact us via [email protected] or simply click the unsubscribe link at the bottom of the email.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
Email marketing (if applicable): With your permission, we will send you newsletters or other emails concerning special offers, engaging content concerning our brand, or announcements about new upcoming products. Again, you may opt out at any time by clicking the unsubscribe link at the bottom of the email.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 2 – ORDER PROCESSING
Our store is hosted on a secure e-commerce platform. Your data is stored in our databases and the general store application. Your data is on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then BigCommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 3 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction(s) than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 4 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 5 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at
Privacy Compliance Officer
2016 Ontario St
TERMS OF SERVICE
All orders are shipped within 48 hours Monday - Friday 8am - 5pm, unless separated by a holiday or high traffic orders. As soon as you place your order, you receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
You will receive an e-mail with tracking information once your order has shipped. If you do not receive tracking information within 48 hours please contact us [email protected] or call 1-877-777-3738
If your order has already shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
If you are making a purchase outside of Canada., Incrediwear is not responsible for any lost packages. All individual online orders that need international shipping are shipped via CanadaPost and must wait up to 21 business days to receive their package. Please note, Incrediwear has links to other sites that may be more suitable to purchase our products if you are purchasing internationally. Check the footer of our website for your best purchasing option, or you may complete your purchase on our website an receive the best quality international shipping option.