To edit this page, log in to your control panel and go to Storefront › Web Pages. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.
The nature of undergarments is such that for hygienic reasons, returns are not allowed. With the advent of the global malaise from Covid viruses, health protocols and responsible oversight further dictate that items to wear or worn against the body can transmit disease and not detectable for resale use.
Under special circumstances, returns are accepted if freight damage has occurred and the courier acknowledges at time of delivery that the outer package is visibly damaged. At that time, we can assist with the courier contacting us with the issue and a case for returns can be opened.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.